We believe in learning from our mistakes and moving ahead faster and faster than giving reasons or hiding them. This is how the attitude of Xisto has been since its inception and we haven't changed since 2004.
We're committed to providing you with the best service we can. But sometimes things can go wrong and we don't live up to our promises. If this happens to you, we want to know. That way, we can put matters right for you and make sure it doesn't happen to another customer in the future. We'll do our best to resolve your complaint quickly and with minimum fuss.
A complaint is when you want to tell us that you are not satisfied with our standard of service or with any action or lack of action by us. You should make a complaint when: